KPMG招End User Support Analyst

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168 Consulting
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: r4 @- k8 o9 E5 a* p公司：KPMG

公司简介：毕马威国际会计事务所
* z# u1 R4 N& g: r职位：End User Support Analyst

工作内容：
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- Provide first line response for users requiring assistance with information technology issues and problems

- Respond to requests for technical assistance by phone, live agent, self-serve tickets and email

- Track incidents using ServiceNow ticket management system

- Maintain ITIL Standards and established SLAs

- Support and maintain user accounts including rights, permissions and systems groups

- Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2

- Follow up on tickets at predefined intervals until resolved

+ T' S* J* A7 W- X) ]想了解更多职位信息，咨询请通过微信号onlineservice168  
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