168 Consulting
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公司简介:毕马威国际会计事务所
* z# u1 R4 N& g: r职位:End User Support Analyst2 M& a. J0 I8 O% \! n
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工作内容:
* s$ f0 E6 H2 K- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved 3 E2 d( }0 ~8 g
+ T' S* J* A7 W- X) ]想了解更多职位信息,咨询请通过微信号onlineservice168
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我们的在线小助手会第一时间与您联系。谢谢!1 f" p Y3 D4 U) i" e; A
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' X/ h# N6 I# M9 n1 N t168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作,也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英,并有修改简历求职信,面试辅导,模拟面试,职业咨询,推荐工作的相关经验。请关注我们的公众号,将有定期的各大行业的讲座,更多的内推的机会也在等着您~
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