168 Consulting
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公司：KPMG$ w4 C6 G2 Y: Q
3 H, g- R5 E( v$ {6 {公司简介：毕马威国际会计事务所8 L2 ` ^5 c" N4 M
职位：End User Support Analyst! N" q9 _' l1 o5 C }" H5 v F1 f
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- Provide first line response for users requiring assistance with information technology issues and problems - Respond to requests for technical assistance by phone, live agent, self-serve tickets and email - Track incidents using ServiceNow ticket management system - Maintain ITIL Standards and established SLAs - Support and maintain user accounts including rights, permissions and systems groups - Escalate complex problems to the Senior Analyst(s) and or appropriate Tier 2 - Follow up on tickets at predefined intervals until resolved ( A* m8 @& a: K, Z3 ^
7 I& a' }; K+ _1 g* d- j想了解更多职位信息，咨询请通过微信号onlineservice168 * e* h7 d+ c, M' q! Q
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! M2 a/ `: ]0 E9 s8 u5 x' Y我们的在线小助手会第一时间与您联系。谢谢！1 Q' l7 {4 S9 ~# n6 }
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168 Consulting与诸多大型金融会计IT工程类的公司有长期的合作，也提供在线的应聘指导咨询。我们线上的导师都是各个行业内的在职精英，并有修改简历求职信，面试辅导，模拟面试，职业咨询，推荐工作的相关经验。请关注我们的公众号，将有定期的各大行业的讲座，更多的内推的机会也在等着您~4 y3 C; p9 M( x# _* j
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发表于 2018-1-17 17:38
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